1. The agreement
These terms are between 40 Analytics (“Mokasa”, “we”) and the business that signs up (“you”). By using Mokasa you agree to them, to our acceptable use policy and to our privacy notice. The person signing up must be allowed to act for the business.
2. What Mokasa does
Mokasa connects to your WhatsApp Business number. An AI agent answers your customers from the catalogue, prices and settings you provide, and creates orders, bookings and payment links. You see everything in your dashboard and can take over any chat.
3. Your responsibilities
- Keep your catalogue, prices, stock, zones and policies accurate. The agent states what you set up.
- Confirm manual payments yourself. Mokasa never confirms them for you.
- Deliver what customers buy, and handle refunds and complaints under your policies and the law.
- Follow WhatsApp’s Business and Commerce Policies and our acceptable use policy.
- Keep your login and payment keys safe, and tell us quickly about misuse.
4. AI limits
The agent is built not to invent prices, discounts, stock or dates, and to hand over when unsure. It can still make mistakes. You can review every chat, set handover rules and pause it any time. The sales contract with your customer is yours.
5. Payments to you
Customer payments go to your own payment provider account (for example Paystack). We never hold your money or take a share of sales. Your provider’s terms and fees apply.
6. Fees and billing
- Plans, setup fees and add-ons are shown on our pricing page or in your quote.
- Subscriptions are billed in advance and renew until cancelled.
- Meta’s fees for messages you start, and payment provider fees, are separate.
- If a payment fails, we remind you. If it stays unpaid, we may pause the agent. Your store link stays up with a holding page.
7. Pilot and refunds
New businesses get a 14-day pilot from go-live. Tell us before it ends that Mokasa is not working and we refund the first month. The setup fee is not refunded. Otherwise, fees are not refundable except where the law requires.
8. Founding-member price lock
Sign up before 27 November 2026 and your monthly plan price is fixed for 12 months from go-live, while the account stays active and paid. It does not cover usage over limits, add-ons or third-party fees.
9. Your data
You own your catalogue, customer list and chats. We process customer data for you as set out in our privacy notice. You can export it, and have it deleted when you leave.
10. Availability
We aim to run around the clock, but rely on WhatsApp, payment and cloud services we do not control. We are not liable for their outages.
11. Ending the agreement
You can cancel at the end of any billing period. We may suspend or end your account if you break these terms or the acceptable use policy, or if WhatsApp restricts your number for misuse.
12. Liability
To the extent the law allows, our total liability to you is limited to the fees you paid us in the three months before the claim. We are not liable for lost profits or indirect losses.
13. Law
The laws of Ghana apply, unless the law where your business is based says otherwise. We will try to settle any dispute by talking first.