If you messaged a business that uses Mokasa
The business controls your chat and order data. Ask them on WhatsApp, or ask us:
- Email privacy@mokasa.chat with the subject “Data deletion request”.
- Tell us the WhatsApp number you used and the business name.
We send a code to that number to confirm it is yours, then delete your messages, orders and profile for that business, or every business if you ask. We tell the business when it is done.
If you run a business on Mokasa
- Owners can ask for full deletion in dashboard settings, or by emailing privacy@mokasa.chat from the account email.
- We offer an export first, then delete your catalogue, customers, chats, orders and keys.
If you connected through Facebook or Meta
Removing the Mokasa connection in Meta stops new data reaching us. Email us to delete what we already hold.
What we keep, and why
Invoices and payment records where tax law requires, and a record that deletion happened. Only as long as the law requires.
How long it takes
We confirm within 3 working days and delete within 30 days. Backups clear within a further 30 days.
Need help?
Email privacy@mokasa.chat or message us on WhatsApp.